Think about times in your personal or professional life when you experienced effective communication with another individual or a group of individuals. Then think about times in which you did not experience effective communication. What factors contributed to effective or non-effective communication in each case? Share your responses with your trainer, coach or administrator.

1. An experience that involved effective communication
    
2. What made communication effective?
    
3. An experience that involved ineffective communication
    
4. What made communication ineffective?