Directions: As a program manager, you will likely experience conflict and difficult situations in your program. When difficult situations occur with families or with members of your team, use the following questions as a guide to help reframe your thoughts or team’s thoughts about the situation.

• How will our work together or relationship improve after working through this situation?
• What are the strengths of this situation, what is good about it?
• What will we learn or gain from this experience?
• Who do we know who deals well with these types of situations, and what can we learn from them?
• In the past, when have we dealt successfully with a similar situation, and what can we apply from that experience to this situation?
• What are our greatest strengths, and how can we use them to help us in this difficult situation?
• What are two positive things that could come out of this experience?
• How will what we learned from this situation affect other areas of our work?